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Privacy Policy
Effective date: 19 January 2024
Introduction
Welcome to Asaya Health Pte Ltd!
Asaya Health Pte Ltd ("Asaya Health", “us”, “we”, or “our”) operates https://asayahealth.com (hereinafter referred to as “website”, “site” or “Service”). Asaya Health Pte Ltd is registered and incorporated under the laws of Singapore.
Our Privacy Policy governs your visit to https://asayahealth.com, and explains how we collect, safeguard and disclose information that results from your use of our Service.
We use your data to provide and improve our Service. By using our Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as in our Terms of Service.
Our Terms of Service (“Terms” or “Terms and Conditions”) govern all use of our Service and together with the Privacy Policy constitutes your agreement with us (“agreement”).
Definitions
- "Service" means the https://asayahealth.com website operated by Asaya Health Pte Ltd.
- "Personal Data" means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
- "Usage Data" is data collected automatically either generated by the use of Service or from Service infrastructure itself (for example, the duration of a page visit).
- "Cookies" are small files stored on your device (computer or mobile device).
- "Data Controller" means a natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal data are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your data.
- "Data Processors" (or "Service Providers") means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.
- "Data Subject" is any living individual who is the subject of Personal Data.
- "The User" is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.
Information Collection and Use
We collect several different types of information for various purposes to provide and improve our Service to you.
Types of Data Collected
Personal Data
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include, but is not limited to:
- Email address
- First name and last name
- Phone number
- Address, State, Province, ZIP/Postal code, City
- Cookies and Usage Data
We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link.
Usage Data
We may also collect information that your browser sends whenever you visit our Service or when you access Service by or through a mobile device (“Usage Data”).
This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When you access Service with a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.
Tracking Cookies Data
We use cookies and similar tracking technologies to track the activity on our Service and we hold certain information.
Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
- Session Cookies: We use Session Cookies to operate our Service.
- Preference Cookies: We use Preference Cookies to remember your preferences and various settings.
- Security Cookies: We use Security Cookies for security purposes.
- Advertising Cookies: Advertising Cookies are used to serve you with advertisements that may be relevant to you and your interests.
Other Data
While using our Service, we may also collect the following information: sex, age, date of birth, place of birth, passport details, citizenship, registration at place of residence and actual address, telephone number (work, mobile), details of documents on education, qualification, professional training, employment agreements, non-disclosure agreements, information on bonuses and compensation, information on marital status, family members, social security (or other taxpayer identification) number, office location and other data.
Use of Data
Asaya Health Pte Ltd uses the collected data for various purposes:
- to provide and maintain our Service;
- to notify you about changes to our Service;
- to allow you to participate in interactive features of our Service when you choose to do so;
- to provide customer support;
- to gather analysis or valuable information so that we can improve our Service;
- to monitor the usage of our Service;
- to detect, prevent and address technical issues;
- to fulfil any other purpose for which you provide it;
- to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection;
- to provide you with notices about your account and/or subscription, including expiration and renewal notices, email-instructions, etc.;
- to provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information;
- in any other way we may describe when you provide the information;
- for any other purpose with your consent.
Retention of Data
We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.
Access and Transfer of Data
Your information, including Personal Data, may be transferred to – and maintained on – computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
If you would like to remove all traces of / make changes to your personal information from our records, please contact us at privacy@asayahealth.com. You may request access to your Personal Data records, but please note we may charge an administrative cost to respond to your request for information, such as the printing or postage and any costs that we may incur in order to respond to your requests.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
Asaya Health Pte Ltd will take all the steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information.
Security of Data
Asaya Health Pte Ltd is committed to ensuring that your personal data is protected in accordance with the Personal Data Protection Act 2012. The collection, use and disclosure of your personal data, which will be obtained directly from you, or information we obtain as a result of our relationship with you, may include but is not limited to the following purposes:
• To render healthcare services and meeting your healthcare needs within Asaya Health Pte Ltd
• To transfer or share your data with other members of Asaya Health Pte Ltd or third party vendors engaged by us for the purpose of rendering healthcare services to you. These parties may be located outside of Singapore.
• To communicate with your employer or insurer for claims, reinsurance and compliance/audit purposes pertaining to your care.
• To respond to your enquiries and feedback as well as to provide advice and services for purposes of ensuring continuity of care.
• To provide you with marketing information about our goods and services.
• To notify you of our marketing events, initiatives, membership programmes, rewards schemes, offers and promotions.
• To comply with any applicable laws, regulations, guidelines or rules administered by, or to assist in law enforcement and investigations conducted by, any governmental or regulatory authority.
Please note that in order for us to render healthcare services to meet your healthcare needs, it will be necessary for us to process your personal data. Without a complete record of your information, it will affect our capacity to accomplish our purposes stated above.
We will retain your personal information either for the period of our business relationship or, for the requisite retention periods as stipulated in any contractual arrangements or under any applicable law, whichever ends later.
We will endeavour to take reasonable precautions to ensure that your personal data that we collect and/or process are accurately reflected in our system in accordance with the details provided by you. The accuracy of the personal data depends to a large extent upon the information you provide. If you would like to update your existing data given to us, you may approach our staff.
Due to the sensitive nature of the data, all requests for access to the information have to be made in person and the following relevant original documents are required for requests to update the information:
- For change in name, please provide original NRIC, deed poll or marriage certificate.
- For change in NRIC/FIN/Passport No., please provide the original NRIC, FIN or passport
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For change in local or foreign residential address, please provide one of the following documents (dated or valid within the last 3 months)
1) Telecommunication/Internet bill/ Utilities bill
2) Statement/letter from HDB
3) Credit Card/ Bank/ Insurance Statement
4) Tenancy agreement for residence
The consent that you provide for the collection, use and disclosure of your personal data will remain valid until such time it is being withdrawn by you.
You may at any time withdraw any consent given for the collection, use or disclosure of your personal data for any purpose. We will inform and advise you accordingly on the possible consequences that will arise if we accede to your withdrawal request, as it may impact our ability to render services to you. You may find more information on PDPA, please visit the Personal Data Protection Commission’s website at http://www.pdpc.gov.sg.
Should you have any further queries with regards to how we manage your personal data, you may address your communications to privacy@asayahealth.com
*Administrative charges apply.
“Do Not Track” Signals
We honour Do Not Track signals and do not track, plant cookies, or use advertising when a Do Not Track browser mechanism is in place. Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.
You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.
Service Providers
We may employ third party companies and individuals to facilitate our Service (“Service Providers”), provide Service on our behalf, perform Service-related services or assist us in analysing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
We may use third-party Service Providers to monitor and analyse the use of our Service.
Practice Management
JaneApp
JaneApp is a practice management software provider operated by Jane Software Inc. Read their full Privacy Policy here: https://jane.app/legal/privacy-policy
monday.com
Monday is a project management software provider operated by monday.com. Read their full Privacy Policy here: https://monday.com/trustcenter/privacy
Analytics
Cloudflare analytics
Cloudflare analytics is a web analytics service operated by Cloudflare Inc. Read the Privacy Policy here: https://www.cloudflare.com/privacypolicy/
Behavioral Remarketing
Asaya Health Pte Ltd may use remarketing services to advertise on third party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimise and serve ads based on your past visits to our Service.
Google Ads (AdWords)
Google Ads (AdWords) remarketing service is provided by Google Inc.
You can opt-out of Google Analytics for Display Advertising and customise the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads
Google also recommends installing the Google Analytics Opt-out Browser Add-on – https://tools.google.com/dlpage/gaoptout – for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.
For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: https://policies.google.com/privacy?hl=en
Facebook remarketing service is provided by Facebook Inc.
You can learn more about the privacy practices and policies of Facebook by visiting their Privacy Policy page: https://www.facebook.com/privacy/policy/
You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/164968693837950
To opt-out from Facebook's interest-based ads, follow these instructions from Facebook: https://www.facebook.com/help/568137493302217
Facebook adheres to the Self-Regulatory Principles for Online Behavioural Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA http://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/, or opt-out using your mobile device settings.
For more information on the privacy practices of Facebook, please visit Facebook's Data Policy: https://www.facebook.com/privacy/explanation
LinkedIn remarketing service is provided by LinkedIn Inc., a subsidiary of Microsoft. You may find more information on their remarketing service here: https://business.linkedin.com/marketing-solutions/ad-targeting/retargeting
You can learn more about the privacy practices and policies of LinkedIn by visiting their Privacy Policy page: https://www.linkedin.com/legal/privacy-policy
Payments
We may provide paid products and/or services within Service. In that case, we use third-party services for payment processing (e.g. payment processors).
We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.
The payment processors we might work with include:
HitPay:
Their Privacy Policy can be viewed at: https://www.hitpayapp.com/privacy-policy
PayPal or Braintree:
Their Privacy Policy can be viewed at: https://www.paypal.com/webapps/mpp/ua/privacy-full
Stripe:
Their Privacy Policy can be viewed at: https://stripe.com/us/privacy
OCBC:
Their Privacy Policy can be viewed at: https://www.ocbc.com/personal-banking/policies
Maybank
Their Privacy Policy can be viewed at: https://maybank.com/en/privacy.page
Video conferencing
We may engage video conferencing facilities to support your healthcare within our Service. In that case, we use third-party services for video telephony and online chat services through a cloud-based peer-to-peer software platform used for video communications, messaging, voice calls, conference rooms for video meetings and virtual events.
The video telephony providers we might work with include:
Their privacy policy can be viewed at: https://www.whatsapp.com/legal/privacy-policy/
Zoom
Their privacy policy can be viewed at: https://explore.zoom.us/docs/en-us/service-privacy.html
JaneApp
Their privacy policy can be viewed at: https://jane.app/legal/privacy-policy
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